Returns Policy

If your order arrives faulty or has been damaged in the post, you will have 7 days (14 days for international orders) from the shipping date to get in contact either by email or online.

In order to qualify for a replacement product, you will need to show proof of damage with pictures before I will send out a new product (at no extra cost to you).

If this does happen, I am very sorry and will appreciate your patience while I send out a replacement product.

 

If you would prefer a monetary refund please note this in your initial message. In either case you will need to send back the original product, before the refund is processed. 

 

This policy is subject to change at any time.

Information

In order to fulfil your purchase, the customer must provide relevant information such as your name, email address, postal address, payment details and the information concerning the ordered products. Additional information pertaining to the order (for instance, a personalised birthday card) is offered at the customer’s discretion.

Why We Need Your Information and How We Use It

We only collect such information as is needed to provide our services, such as when we use your information to fulfil your order or to provide customer support; or as is necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests (for instance, providing and improving my services).

Please note that we use Google Analytics (for more information please click here: www.google.com/policies/privacy/partners/

 

Information Sharing & Disclosure

Protecting your personal Information is very important to us. We share your personal information for very limited reasons and in limited circumstances, as follows:

-Service providers. If necessary, we may engage certain trusted third parties to perform functions and provide services to the business, such as external printing companies. We will share your personal information with these third parties, but only to the extent needed to process and fulfil the order.

-Compliance with laws. We may collect, use, retain, and share your information if we have reasonable belief that it is necessary to: (a) comply to legal process or to government requests; (b) enforce our terms and policies; (c) prevent, investigate, and address fraud and other illegal activities; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in the Privacy Policy, and according to GDPR regulations. However, we may also be required to retain this information to comply with any legal and regulatory obligations and to resolve any issuing disputes.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. Pleas be aware that this may mean we transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

Your Rights

You have the right to view and receive a copy of any personal information pertaining to you by using the email address below. You also have the right to alter, block or delete and of your personal information, except in cases where we feel we must retain it for legal purposes (a very exceptional circumstance!) You have the right to control how we contact you, and to complain if we use your personal information against your explicit direction.

Contact Us

For purposes of EU data protection law, I, Emma Blakeley, am the data controller for ‘Emma Ruth Designs’ of your personal information. If you have any questions or concerns, you may contact me at eruthdesigns@outlook.com

Emma Ruth Designs Privacy Policy

Terms and Conditions

Last updated: May 01, 2020

Please read these terms and conditions carefully before using ‘Emma Ruth’.

Acknowledgement

These are the Terms and Conditions governing the use of the ‘Emma Ruth’ website and the agreement that operates between You and ‘Emma Ruth’. These Terms and Conditions set out the rights and obligations of all users regarding the use of the ‘Emma Ruth’ website.

Your access to and use of the ‘Emma Ruth’ website is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the ‘Emma Ruth’ website.

By accessing or using the ‘Emma Ruth’ website You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the ‘Emma Ruth’ website.

Your access to and use of the ‘Emma Ruth’ website is also conditioned on Your acceptance of and compliance with the Privacy Policy of ‘Emma Ruth’. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the ‘Emma Ruth’ website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using the ‘Emma Ruth’ website.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the ‘Emma Ruth’.

‘Emma Ruth’ has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that ‘Emma Ruth’ shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the ‘Emma Ruth’ website will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of ‘Emma Ruth’ and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or £100 sterling if You haven't purchased anything through the ‘Emma Ruth’ website.

To the maximum extent permitted by applicable law, in no event shall ‘Emma Ruth’ or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the ‘Emma Ruth’ website, third-party software and/or third-party hardware used with the ‘Emma Ruth’ website, or otherwise in connection with any provision of this Terms), even if ‘Emma Ruth’ or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some regions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these regions, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

‘Emma Ruth’ is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, ‘Emma Ruth’, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the ‘Emma Ruth’ website, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, ‘Emma Ruth’ provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither ‘Emma Ruth’ nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

These terms and conditions are governed by the laws of the United Kingdom. Your use of ‘Emma Ruth’ may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting ‘Emma Ruth’.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on the ‘Emma Ruth’ website.

You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and ‘Emma Ruth’

Contact Us

If you have any questions about these Terms and Conditions, You can contact us: eruthdesigns@outlook.com